Shipping policy

Last updated: September 8, 2026

This Shipping Policy explains how MuscleWrap processes, ships, tracks, and handles delivery issues for orders placed through our online store.

MuscleWrap is operated by Ashleigh Neal ("MuscleWrap," "we," "us," or "our").

Where We Ship

We ship only to destinations available for selection at checkout. Available destinations, shipping methods, and rates may vary by product and delivery address.

If checkout does not accept your destination, contact support@musclewrap.ca before placing an order. We cannot guarantee that we can ship to every location.

Order Processing

Orders are generally processed within 1–4 business days after payment is successfully completed. Business days are Monday through Friday, excluding statutory holidays.

Processing includes payment verification, supplier processing, picking, packing, and transfer to the shipping carrier. Processing time is separate from delivery time.

Processing may take longer during product launches, sales, holidays, unusually high order volumes, inventory shortages, address-verification issues, or events outside our reasonable control. If a material delay or stock issue affects your order, we will contact you using the email address provided at checkout.

Estimated Delivery Times

Unless a different estimate is displayed on the product page or at checkout, our general estimates after processing are:

Destination	Estimated delivery time after processing
Canada	7–15 business days
United States	7–15 business days
Other supported international destinations	10–25 business days

These timeframes are estimates, not guaranteed delivery dates. The estimate displayed for your selected shipping method at checkout will apply if it differs from the general estimate above.

Delivery may take longer because of customs processing, carrier delays, severe weather, remote destinations, local holidays, service disruptions, incomplete address information, or other circumstances outside our reasonable control.

Nothing in this policy limits cancellation or refund rights that apply when an order is not delivered within the time required by applicable law.

International Fulfilment

We work with third-party suppliers, fulfilment partners, and carriers, including HyperSKU. An order may be sourced, fulfilled, or shipped from a facility outside Canada, including in the United States, China, or another country.

The country from which a product ships does not necessarily indicate where the product was manufactured. Different items in the same order may be fulfilled from different locations.

Shipping Rates

Available shipping methods and charges are calculated and displayed at checkout before you complete your purchase. Any free-shipping offer is subject to the conditions shown with that offer, including destination, minimum purchase, product, or promotional-period requirements.

Shipping charges are non-refundable after shipment except where our Return and Refund Policy or applicable law provides otherwise.

Customs, Duties, and Import Charges

International shipments may be subject to customs duties, import taxes, brokerage fees, or carrier charges imposed by the destination country.

Unless checkout expressly states that these charges are included, the recipient is responsible for charges collected by customs authorities, governments, carriers, or other third parties. MuscleWrap does not control these charges and generally cannot predict their amount.

If a parcel is refused or left unclaimed because of duties, taxes, or other import charges, it will be handled under the refused and unclaimed delivery provisions in our Return and Refund Policy, subject to applicable law.

Tracking

When tracking is available, we will send a shipping-confirmation email containing a tracking number or link after the carrier accepts the shipment information. Tracking may take several business days to show its first update, especially while an international parcel is being transferred between carriers.

A tracking number may be created before the parcel is physically scanned by the carrier. This does not necessarily mean the parcel has stopped moving.

You are responsible for providing a valid email address and checking your inbox and spam folder for shipping updates. Contact support@musclewrap.ca if you have not received tracking after the normal processing period.

Split Shipments

Items in the same order may be packaged and delivered separately because products can be fulfilled by different facilities. You may receive more than one tracking number and deliveries may arrive on different days.

You will not be charged additional shipping solely because we split an order after checkout.

Address Accuracy and Changes

Review your name, delivery address, unit number, postal or ZIP code, phone number, and email address carefully before submitting an order.

If you discover an error, contact support@musclewrap.ca immediately. We will try to update the address before shipment, but we cannot guarantee a change after processing or fulfilment begins.

We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer. If a parcel is returned for that reason, redelivery or refund eligibility will be handled under our Return and Refund Policy and applicable law. Additional shipping costs actually charged to us may be passed on where permitted by law.

Delivery Attempts, Refused Parcels, and Unclaimed Orders

The carrier may make one or more delivery attempts, leave the parcel in a secure location, deliver it to an authorized pickup point, or request additional information or payment. Follow the carrier's tracking instructions promptly.

If a parcel is refused, is not collected, or is returned after unsuccessful delivery attempts, contact us. Any reshipment or refund will be assessed after we review the tracking information and, where applicable, the parcel is returned and inspected. Actual shipping or return costs may be deducted where the issue was not caused by us and the deduction is permitted by law.

Delayed Shipments

If the estimated delivery period has passed, first check the tracking link for carrier notices. You may then contact us at support@musclewrap.ca with your order number.

We may need to contact the supplier or carrier and allow a reasonable investigation period. We will keep you informed and provide an appropriate solution if the parcel is confirmed lost or cannot be delivered.

Nothing in this section requires you to wait beyond a cancellation or refund period provided by applicable consumer-protection law.

Lost or Missing Orders

If tracking has not updated for an unusual period, the estimated delivery period has passed, or a parcel is marked delivered but cannot be located, contact support@musclewrap.ca.

For a parcel marked delivered, please:

• confirm that the checkout address was correct;

• check the delivery area, mailbox, lobby, parcel locker, or other secure location;

• ask household members, building staff, or nearby neighbours whether they accepted it; and

• review the carrier's tracking page for a delivery photograph or pickup notice.

We may ask you to cooperate with a reasonable carrier investigation. If an order is confirmed lost in transit, we will provide an appropriate replacement or refund. This does not limit any rights available under applicable law.

Damaged, Defective, or Incorrect Deliveries

Inspect your order after delivery. If the parcel or product arrives damaged, defective, incomplete, or different from what you ordered, contact support@musclewrap.ca as soon as reasonably possible—preferably within 7 days of delivery.

Include your order number and clear photographs of the product, packaging, shipping label, and problem. Keep the product and packaging until we confirm whether a return is required. The seven-day reporting request helps us make a timely claim with the supplier or carrier but does not remove rights you may have under applicable law.

These claims are handled under our Return and Refund Policy.

Order Cancellations

To request a cancellation, email support@musclewrap.ca immediately. We will try to help, but we cannot guarantee cancellation after an order has entered processing or fulfilment.

If an order has already shipped, it must follow our Return and Refund Policy. This section does not limit any cancellation right provided by applicable consumer-protection law.

Contact Us

For shipping questions or delivery assistance, contact:

Business: MuscleWrap
Operator: Ashleigh Neal
Email: support@musclewrap.ca
Mailing address: 6-2160 Highway 7, Suite 266, Vaughan, Ontario L4K 1W6, Canada

This mailing address is for business correspondence and is not a product-return address. Contact us for return authorization and the correct return destination before sending a product.